Before returning an item
Contact Anna with your order reference and the item you want to return. The return address, contact email and return delivery arrangements must be added before online sales launch.
(На який email звертатись і за якою адресою повертати товари? Хто оплачує зворотну доставку?)
Changing your mind
For most online goods purchases, UK consumers can notify the seller of cancellation within 14 days after delivery and then have a further 14 days to return the goods. Exceptions can apply, including certain sealed hygiene goods after unsealing. Whether an exception applies depends on the item; it is not a blanket exclusion for skincare.
Faulty or incorrect goods
Contact Anna if an item is faulty, damaged or not as described. Statutory rights are separate from change-of-mind returns.
Refund arrangements
The refund method, return postage responsibilities and operational steps need confirmation. Final terms must preserve applicable consumer rights.
(Як оформлюєте повернення коштів і хто обробляє запити? Які товари мають гігієнічну пломбу?)
Reference
Need a little help?
Ask Anna about your appointment or skincare before making a decision.
Contact Anna