Changing an appointment
Use the options in your Fresha confirmation or contact Anna if you need to change your booking.
Notice, deposits and missed appointments
The cancellation notice period, any deposit, late cancellation charge and missed appointment terms still need to be confirmed by Anna. Do not rely on this draft as the final booking policy. Review the terms shown before confirming a booking.
(За скільки годин можна безкоштовно скасувати або перенести запис? Чи є депозит, скільки він становить? Які правила для пізнього скасування, неявки й повернення депозиту?)
Running late
Please contact Anna as soon as possible. Ask whether the appointment can still go ahead before travelling.
(Яке запізнення допустиме? Чи скорочується процедура або переноситься запис?)
Product orders
Appointment cancellations and product order cancellations are different. See Returns & Refunds for product orders.
Need a little help?
Ask Anna about your appointment or skincare before making a decision.
Contact Anna